FAQ

Frequently Asked Questions

ABOUT PRODUCTS

1. What is faux leather, and how does it compare to real leather?

  Faux leather, also known as synthetic leather or vegan leather, is a man-made material designed to mimic the look and feel of genuine leather. It is often more affordable, easier to clean, and cruelty-free compared to real leather.

 

2. Are faux leather placemats durable?

Yes, our faux leather placemats are crafted from high-quality materials to ensure durability and longevity. They are resistant to stains, scratches, and water, making them ideal for everyday use.

3. How do I clean faux leather placemats?

Cleaning faux leather placemats is simple. Wipe them down with a damp cloth to remove surface dirt and spills. For tougher stains, mild soap and water can be used. Avoid harsh chemicals or abrasive cleaners, as they may damage the material.

4. Can I use faux leather placemats for outdoor dining?

While faux leather placemats are durable, prolonged exposure to sunlight and moisture may cause them to degrade over time. We recommend using them indoors or in covered outdoor areas to prolong their lifespan.

5. Can I customize faux leather placemats with my own design or logo?

Absolutely! We offer customization options for our faux leather placemats. Whether you want to add a personal touch to your dining table or promote your business with branded placemats, we can accommodate your needs.

6. Do faux leather placemats come in different colors and styles?

Yes, we offer a variety of colors and styles to suit your preferences and decor. From classic neutrals to bold hues, you'll find the perfect faux leather placemats to complement your dining space.

7. Are faux leather placemats eco-friendly?

While faux leather is not biodegradable like natural materials, such as cotton or bamboo, it can be considered more environmentally friendly than real leather due to its avoidance of animal products. Additionally, many of our faux leather placemats are made from recycled materials or produced using eco-friendly manufacturing processes.

If you have any other questions or concerns not addressed here, please don't hesitate to contact us. We're here to provide you with the best shopping experience possible!

 

ORDERING

1. How do I place an order?

Ordering is quick and easy! Simply browse our collection of placemats, select the items you'd like to purchase, and add them to your shopping cart. Once you're ready, proceed to checkout and follow the prompts to enter your shipping and payment information.

2. Do I need to create an account to place an order?

While creating an account is not required.

3. Can I cancel or modify my order after it's been placed?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes, but we'll do our best to accommodate your request.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery online.

5. Is there a minimum order requirement?

No, there is no minimum order requirement. Whether you need just one placemat or several sets, we're happy to fulfill your order.

6. Do you offer bulk discounts for large orders?

Yes, we offer competitive pricing for bulk orders. If you're planning to purchase a large quantity of placemats, please contact us directly for a personalized quote.

7. Can I order placemats as gifts for someone else?

Absolutely! Placemats make wonderful gifts for friends, family, or colleagues.

8. Can I use multiple payment methods for my order?

Currently, We’re happy to accept all major credit cards (VISA, Discover, Mastercard, American Express), as well as Paypal.

9. How can I contact customer service if I have questions about my order?

If you have any questions or concerns about your order, our friendly customer service team is here to help. You can reach us via email at decorpnr@gmail.com or by phone at +17038619381 . We strive to respond to all inquiries promptly.

If you have any other questions or need assistance with ordering, don't hesitate to reach out. We're here to make your shopping experience as seamless as possible!

 

RETURNS and EXCHANGES

1. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 7 days of receiving it for a refund or exchange. Please note that personalized or customized items may be subject to different return policies.

2. How do I initiate a return?

To initiate a return, please contact our customer service team. We'll provide you with instructions on how to return your item and assist you with any questions or concerns you may have.

3. Are there any conditions for returning items?

Items must be returned in their original condition, unused, and with all original packaging intact. We reserve the right to refuse returns that do not meet these criteria or are outside the specified return period.

4. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and insuring the package to ensure safe delivery.

5. Can I exchange an item for a different color or style?

Yes, we offer exchanges for items of equal or lesser value. Simply follow the return instructions provided by our customer service team, and indicate the desired exchange item. If the exchange item is of greater value, you may be required to pay the price difference.

6. How long does it take to process returns and exchanges?

Once we receive your returned item, please allow 7 days for processing. Refunds will be issued to the original payment method, and exchanges will be processed promptly upon receipt of the returned item.

7. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediatel. We will arrange for a replacement or refund and provide further instructions on returning the damaged or defective item.

8. Can I return or exchange items purchased as gifts?

Yes, items purchased as gifts are eligible for returns or exchanges following the same guidelines as regular purchases. However, refunds will be issued to the original purchaser's payment method.

9. Do you accept international returns and exchanges?

Yes, we accept international returns and exchanges. However, please note that return shipping costs and import duties may apply. Please contact our customer service team for assistance with international returns and exchanges.

If you have any other questions or concerns regarding returns and exchanges, please don't hesitate to reach out to us. We're here to ensure your shopping experience with us is as smooth and enjoyable as possible!

 

WHOLESALE

1. Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for businesses interested in purchasing placemats in bulk quantities. Our wholesale program is designed to provide competitive pricing and excellent service to retailers, hospitality establishments, event planners, and other business partners.

2. How can I apply for a wholesale account?

Contact our wholesale team directly at decorpnr@gmail.com with your business details, including your company name, contact information, and any specific requirements or questions you may have.

3. What are the minimum order requirements for wholesale purchases?

Minimum order quantities and requirements vary depending on the product and customization options. Our wholesale team will work closely with you to determine the best options for your business needs and budget.

4. Can I request samples before placing a wholesale order?

Yes, we understand the importance of seeing and feeling our products before making a wholesale purchase decision. We offer sample kits or individual samples of our placemats for a nominal fee. Contact our wholesale team for more information on sample availability and pricing.

5. Do you offer customization options for wholesale orders?

Yes, we offer customization options for wholesale orders, including personalized branding, custom designs, and special packaging. Our design team can work with you to create unique placemats that align with your brand identity and specifications.

6. What payment methods do you accept for wholesale orders?

We accept a variety of payment methods for wholesale orders, including credit cards, bank transfers, and other secure payment options. Our wholesale team will provide you with detailed payment instructions once your order is confirmed.

7. How are wholesale orders shipped and delivered? 

Wholesale orders are typically shipped via freight carriers or other logistics providers to ensure safe and efficient delivery. Shipping costs and delivery times may vary depending on the size and destination of your order. Our wholesale team will provide you with shipping options and estimates based on your specific requirements.

8. Can I return or exchange wholesale orders if I'm not satisfied?

We strive to provide high-quality products and excellent customer service to our wholesale partners. If you have any concerns or issues with your wholesale order, please contact our wholesale team, and we'll work with you to find a satisfactory solution.

If you have any other questions or need additional information about our wholesale program, please don't hesitate to reach out. We look forward to partnering with you!